Pre-Service Prep

The best way to keep your HVAC system operating the way it should is to contact your Fraser-Johnston® Contractor. Whether it's for regular maintenance or to check on an issue, a little preparation can make those service calls run more smoothly and more efficiently. 

By following some simple steps, you can help your Fraser-Johnston® Contractor more quickly identify anything that needs to be addressed. 

• Check the troubleshooting guide and write down the issues you're noticing.
• Take a look at your air filter. A dirty air filter can often cause a number of issues.
• Record the model numbers of all your Fraser-Johnston® products.
• Write down approximate dates that your issues started.
• Move anything that could be in the contractor's path to your HVAC equipment. 
• If this is your Fraser-Johnston® Contractor's first visit, locate every Fraser-Johnston® HVAC unit so you can direct them. 
• Tell your contractor about any smart home connected devices. 
• Collect any notes you have from previous service visits/repairs completed.
• Secure pets in a different room to keep them safe.
• Make sure that an adult (18 or over) can be present to give your contractor access.
• Give your contractor your phone number so they can contact you to confirm the appointment.
• If you rent, get your landlord's permission to have your system serviced. 
• If your heat pump or air conditioner is frozen, shut it off and let it thaw before the technician arrives.

Completing these basic steps before your Fraser-Johnston® Contractor arrives saves time and can help them finish the job more quickly. 

• Describe the problem or service needed in detail.
• Have past service notes ready.
• Ensure your HVAC system is easy to access.
• Record any questions before your appointment.
• Ask about next steps if any issues are detected.